Privacy Policy
At D’orable, we value your privacy. Hence it is our endevaour to safeguard customer confidentiality, safety and security of transactions. A transparent and honest relationship goes a long way. In this connection, we humbly request you to discover more about our information gathering and sharing procedures, as stated below.
You accept this Privacy Policy's terms and conditions by accessing this website. However, if you disagree, we Respect that, but kindly refrain from using or accessing our website with immediate effect.
This Privacy Policy is subject to change at any time without prior notice. It is advised that you review this Privacy Policy periodically. This Privacy Policy is also incorporated into and is subject to the Terms of Use of the Website.
This Privacy Policy governs the manner in which the Website (as defined hereinafter) collects, uses, maintains and discloses information collected from users (each, a “User”) provided by Users on, or while accessing the website www.dorable.in (“Website”) and any associated social networking profiles. It also sets forth the reasonable security practices and procedures adopted by Di Parixat Décor and Lifestyle LLP(“D’orable”) and shall apply to the use and disclosure and sharing of personal information (“Personal Information”) provided by the registered Users of the Website, which is owned and operated by D’orable. D’orable is only a Décor and lifestyle products/services provider that facilitates and operates the Website as a technology platform. All services/functions provided by D’orable through the online transactions between those users of the Website who are obtaining services offered on the Website ( “Service User”). This privacy policy is equally applicable on the visitors to the Website and applies to all products and services offered by D’orable.
We have implemented measures to protect the confidentiality, integrity, and security of your (the terms “you” and “your” shall refer to each user of the Website) Personal Information, during storage and transmission through the World Wide Web. This Privacy Policy explains how we protect Personal Information provided by you through the Website and how we store and use that information, to deliver the services on the Website.
By using the website and/or registering yourself at www.dorable.in you authorize us to contact you via email or phone call or sms or any other mode of digital communication and offer you our services. Irrespective of the fact that you have registered yourself under DND or DNC or NCPR service, you authorize the team of D’orable to contact you for the aforementioned purposes.
Collection of Personal Information
Most features of the Website would require registration, including, but not limited to, when Users visit our site, register on the site, subscribe to our newsletter if any, respond to a survey, fill out a form, in connection with other activities, services, features or resources we make available on our Website. Users may be required to provide their personal information which may include (without limitation) information that can be linked to a specific individual or to identify any individual, such as name, email address, date of birth, gender, mailing address, phone number etc. (“Personal Information”). We will collect Personal Information from Users only if you voluntarily submit such information to us by accepting the terms of use of D’orable. You can even choose to refuse to supply Personal Information, however it may prevent You from engaging in certain Website related activities. If You provide to share Your Personal Information with D’ORABLE through the Website, it is solely at your own risk and volition.
In order to benefit from the full functionality of the services, you would need to provide Personal Information that will also include other details, such as passwords, linkage to your social media profiles, data history, actions undertaken on, or through the Website. All such data (including the Personal Information) collected is stored in accordance with applicable laws relating to information technology applicable in India, and / or any other jurisdiction where the Website and may be made available.
Collection of Non-personal information
Website may collect non-personal identification information about the Users, whenever they interact with our Website. Non-personal identification information may include the browser name, the type of computer / mobile and technical information about Users means of connection to our Website, such as the operating system and the Internet service providers utilized and other similar information. This information is used by the Website for internal research on the User’s demographics, interests and behavior to serve users better.
Use of Personal Information
D’ORABLE respects your Personal Information and uses it to provide a customized experience to you so that you can avail such Website Application services that will most likely meet your requirements. Website may collect and use User’s personal information for the following purposes:
- To analyze Website usage and improve the products/services offered.
- To improve the quality of our Website, we may use feedback you provide to improve our products and services.
- To process payments, we may use the information users provide about themselves while making an online financial transaction, only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send to the registered Users, at its own discretion or as agreed by the User to receive about topics D’ORABLE thinks will be of interest to them.
- To improve features, tailor the Website to Your interests, and to get in touch with Users whenever necessary.
- To send periodic emails to Users.
We may use the email address or mobile phone number, as provided by the User, to send information and updates pertaining to their usage, respond to their enquiries, and questions. Users will be receiving information from Website in the form of emails, push notifications or other information that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by following the detailed unsubscribe instructions at the bottom of each email or User may contact us via our Website.
Sharing and Disclosure of Personal Information
Website will not sell, share, rent or trade your Personal Information with any affiliated or unaffiliated third parties. Further, we will also not disclose your Personal Information to any affiliated or unaffiliated third parties, except as mentioned above and also to:
- Provide you the product and services
- Transaction processing and report generation
- Enforce the terms and conditions of the products or services
- Protect the interests of D’ORABLE, its Affiliates, or its members, constituents, or of other persons.
D’ORABLE may make anonymous or aggregate Personal Information, and disclose or use such data only in a non-personally identifiable manner for purposes of research, advertising, comparison to organizations approved by D’ORABLE.
D’ORABLE may disclose your personal information, without obtaining prior permission from You, if required to do so by law or if, in good faith, it believes that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process or to protect the interest of D’ORABLE, its Affiliates, or its members, constituents, or of other persons.
Notwithstanding anything above, portions of your data and / or the Personal Information, consisting aggregate data derived from your policy information, may remain on the production servers of D’orable indefinitely. Your data may also remain on their backup server or media.
Web Browser Cookies
Cookies are small pieces of information that are stored by a web server on a web browser so it can be later read back from that browser. No personal information about you is gathered or stored in the cookies by the Website and, as a result, none can be passed on to any third parties. We use cookies and other technologies such as pixel tags and clear gifs to store certain types of information each time you visit any page on our Website. Cookies enable the Website to recognize the information you have consented to give to the Website and help us determine what portions of this Website are most appropriate for your personal needs. Most cookies are ‘session cookies’ meaning that they are automatically deleted from your device at the end of a session.
User may choose to set their web browser to refuse cookies. If you haven't changed your computer's settings, most likely your browser already accepts cookies. If you choose to decline cookies, you may not be able to fully experience all features of the website. You can also delete your browser cookies or disable them entirely. But this may significantly impact your experience with our website and may make parts of our website non functional or inaccessible.
Third Party Services and Websites
Website does not control the content or links that appear on the third-party websites and is not responsible for the practices employed by these websites linked to or from our Website, even if users may find content on our site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Website is subject to that website’s own terms and conditions.
You, on your risk and volition entirely, are advised to deal with the services of our partners, suppliers, advertisers, sponsors, licensors and other third parties if you intend to. By allowing such advertisements, D’ORABLE does not recommend or market or warranty the advertisers, the quality, commitment, deliverables, fitness for consumption, reasonability of their products/services or the advertisers’ commitment to protect your Personal Information.
Data Security
After you register on Website directly or through any other social media platform you may require a Login ID and a password from accessing the portal of the Website and this is for your own privacy and security. You are responsible for maintaining the confidentiality of your Login ID and password and we suggest you not to provide these credentials to any third party. We also recommend you to change your password periodically.
Your password must conform to standards and, as a security feature the Website may automatically reject weak passwords. We shall not be responsible if someone else accesses your account through Login ID and password they have obtained from you or through a violation by you of this Privacy Policy or the Website’s Terms of Use.
The Website also encrypts your Website password so that your password cannot be recovered, even by us. D’ORABLE uses secure connections for delivering various services. All our servers are located in a secure facility. Access requires multiple levels of authentication.
Other Sites
There might be affiliates or other sites linked to our Website. Personal information that you provide to those sites are not our property. Those affiliated sites may have different privacy practices and we encourage You to read their privacy policies. These sites may place their cookies or other files on your computer, collect data or solicit personal information.
Your Acceptance of these Terms
By using this website, you give your acceptance to the Privacy Policy. In case you do not agree to this Privacy Policy, we request to refrain from using the website. Your continued usage of the site, following the posting of changes to this Privacy Policy if any, will be deemed to be your acceptance to such changes. D’ORABLE has and shall continue to have the right to modify, change or update the Privacy Policy, at any time, without any notice to You. You are encouraged to check the Website often to get updated about the Privacy Policy. If we make any substantial changes in the way we use your personal information we will notify you by posting the changes here on these Privacy Policy pages.
Feedback
If you have questions, comments, concerns or feedback regarding this Privacy Policy or any other privacy or security concern, you may write to us at support@dorable.in
Grievance Officer
As required under the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer are as below:
Mr. Sohan Kumar
Phone: 7975632375
Email: support@dorable.in
Time: Monday to Saturday (10:00 AM to 7:00 PM)
Disclaimer
It is made abundantly clear that D’ORABLE, its directors, officers and employees and Website are in no way responsible to or liable to any User for his/her usage of the Website and, and every prospect and User shall be solely responsible for the consequences of his/her decision.
FAQ
How do I place on order on D’orable?
Hey, follow these quick steps to place an order on D’orable:
1. Click on the product you wish to purchase. Click ‘Buy Now’ and proceed to check out. Alternatively, you can ‘Add to Cart’ if you wish to continue shopping.
2. You do not have to register. Simply Guest login using your email id and enter the OTP generated to start shopping. However, we would love if Register yourself by creating an account.
3. Once you login, the products chosen will already be a part of the cart, click checkout and proceed with filling Shipping address and click ‘Continue to shipping’. Review your order. Add a valid coupon in the Discount code box and click Apply.
5. Continue with payment and choose from a wide range of payment methods. D’orable has partnered with Cashfree to ensure all the transactions are secure and encrypted.
6. Finally select your billing address. Select ‘Use a different Billing address’ should that match with your card or payment method. In case both billing and shipping address are same, click on ‘Same as Shipping’.
7. Click on ‘Pay Now’ and complete the payment. Congratulations, your D’orable Table is on its way to your Home.
How do I track the progress of my order?
You will receive an email and an SMS alert with the order information once the order has been dispatched. Simply click on the email link to track the delivery. Get in touch with us on support@dorable.in should you face any issues.
Is my order confirmed?
We will send an email with the order confirmation. If you are unsure, please get in touch with our helpdesk by emailing support@dorable.in or calling 7975632375
After placing an order, can I modify my delivery or billing address?
The shipping or billing address cannot be changed after an order has been placed for security and legal reasons. Reach out to us, if your address changed between placing an order and receiving a shipment. We will try and assist you.
What should I do if I want to return the product?
Don’t worry, all of our products are eligible for a 7-day return policy. However, please note that Returns are only permitted under the following circumstances:
- Damaged Product
- Defective Product
- Incorrect product
You may initiate Return by visiting the Shipping and Return tab in the website footer.
Login to your account, go to ‘My Orders’ and click on ‘Return this Product’. Once you initiate this process, please mail us 2 photos of the damaged product – one photo of the entire product and the a zoomed in view of the damaged/defective portion. This will enable to ascertain the reason of return. Our official representative will touch base with you within 36 hours. Once the refund complaint is authenticated, a reverse pick up will be initiated. We request you to keep all packaging materials intact. Refund will be processed after pick up and will be credited to your account within 7 working days.We would like to kindly inform you that a 10-12% difference in color may be influenced by factors such as the screen resolution of the client's device and the lighting conditions during photography. Unfortunately, we are unable to accept this as a valid basis for exchange or return.
Why was my ordered cancelled?
There is less probability of such occurrences. However, if your order is cancelled, it is could be because the item is out of stock, has not met D’orable’s quality checks, unforeseen events affecting the supply chain or location being unserviceable by the logistics team due to internal reasons.
Is there cancellation fee applicable for orders?
In case you wish to cancel BEFORE the order is dispatched, then you will receive a full refund. However, if you choose to cancel your order AFTER shipping then the refund will be processed by deducting a cancellation fee of 8%.
To cancel your order, login to your account and go to ‘My orders’ and click on the CANCEL button to initiate the process. For guest users, please call us on 7975632375 or mail us at support@dorable.in .
How do I contact customer care?
You can contact us at support@dorable.in or call: 7975632375 From Monday to Saturday ( 10am to 7pm )
What should I do if my order is not placed and the order amount is deducted from my account?
Don’t worry, the amount will be refunded back to you within 4-7 days depending on the bank and payment mode chosen. If you still have queries, please feel free to reach out to our customer care.
Do you ship internationally?
We currently don’t ship outside India. Should you wish to purchase a gift for someone who lives in India, please feel free to. In the near future we will be testing the international waters. Till then keep gifting an A D’orable table to your loved ones!
How do I assemble my Table?
All D’orable tables are easy to assemble and DIY (do it yourself). Please follow the simple assembly instructions given in the product packaging and you are good to go. No carpenter assembly is required. You can dismantle and store the table or easily shift to another location hassle free.
Do you have a studio?
No, currently we are operating via online platforms. However, we can schedule a video call in case you wish to see the product before purchasing.
Are you available on third party shopping websites?
Yes, we are currently available on Amazon. However, you will have wider range of products on the website.
Can you deliver my item faster than mentioned on the order page?
It is our endeavour to deliver D’orable tables within 7-10 working days. Delivering faster will depend on the logistics partner and the location. We will try our best to deliver as per your convenience. Express shipment is currently unavailable.
